There’s so much you can do in Ento! We have attempted to highlight some of the most useful features below.

Sending messages

The send message feature is a convenient, fast and easy way to disseminate information to multiple staff. Staff receive messages via SMS or email and can reply with their own updates which get sent to your Communication → Messages and email inbox. Popular ways clients use it include:

  1. Greeting messages
  2. Instant updates during large events
  3. Unique shift reminders and instructions
  4. Staff birthdays/other life events
  5. Urgent/last minute updates and shift changes

To send a message, click the Communication → Send message menu item. For a full guide on messaging, go to the Docs -> Communication -> Messages support page.

Reporting

Reports can be accessed from the Reporting menu of your account. The reporting location has been built to give you valuable insight into your business. Reports can be drilled down by location and often switched to show hours or cost. To report over a new date range, adjust the start and end date, then click the Filter button. There are also several export options. One report in particular to keep an eye during the initial phase of implementation at your company is the Reporting → Compliance – Clock in / Out report. This will show a heat map of the percentage of staff that are successfully using the Time Clock (if your company is using it). For a full guide on reporting, go to the Docs → Reporting support location.

Fill-in finder

The fill-in finder can be found while working on any published roster. Has someone dropped a shift on a roster you have published? Need to add a shift last minute and see who can fill it in? With a few clicks, we can help suggest the best available staff, contact them, receive their response and allocate them to the shift; without you needing to pick up the phone. To start a new fill-in request, create a shift without a staff assigned (this is easiest in role view) on a published roster. Click the small person icon to launch the fill-in finder window.

You’ll first need to select whether you have a single shift to fill, or multiples. If you select the Multiple shifts to fill button, you’ll be asked how many staff you need for that shift.

There are two ways you can assign shifts via the fill-in finder. You can either have a manager approve the final selection, or have shifts allocated on a ‘first come, first served’ basis.

Once you’ve entered how many shifts you have to fill, and how you would like those shifts to be assigned, you can select the Staff you want to contact. Customise the offer message and click Send. Each of the employees will be contacted, and you will be notified as they respond.

If you’ve chosen to have a manager approve final selection, you can assign an staff who has replied positively to the message, and have the system contact the others telling them the shift has been filled. If you’ve selected the ‘first come, first served’ option, the system will notify the first staff to respond that they have secured the shift, as well as notifying the others that the shift has been filled.

For a full guide on other rostering tools, go to the Docs → Rostering → Work on roster support page.

Discussions

The discussion location can be used for announcements, and to have open discussions with your staff and co-managers. In open discussions, people can comment on posts. Discussions can be managed on the Communication → Discussions page of your account. To create a new discussion, click the + button at the top of the page. When creating a new discussion, you can be specific about who can see it. For example, if you want to discuss ideas for a new menu item, you might only discuss with staff that have the ‘Kitchen‘ or ‘Dining‘ role (and save the security guards from all the talk about changing the main dish from beef to chicken). Particularly important discussions or announcements can be marked Sticky. This will ensure they always show at the top of the discussion list. You might ‘sticky’ important topics like dress codes and other company policies. For a full guide on discussions, go to the Docs → Communication → Discussions support page.

Files

The files location can be used store files for download by staff and co-managers when they login. You might want to upload important information such as training manuals, menus, or even the embarrassing Christmas-party photos! Files can be managed on the Communication → Files page of your account. To upload new file, click the + button at the top of the page. Like discussions, files can be targeted at specific managers and marked as Sticky. For a full guide on files, go to the Docs → Communication → Files support page. That’s everyday use covered!

If you are still setting your account up, head to the Advanced setup guide.

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