Frequently asked questions

Sales & Billing FAQs

How much does it cost?

We work out each month’s subscription based on the total unique staff that are active the previous month. More information on ‘active users’ below.

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Functionality FAQs

What do my staff see when they login?

Staff see a completely different area when they login, accessible via a smart phone app or web browser. The best way to view this is by adding yourself as a staff member, then following the Staff guide. Staff NEVER see the pay rates of others. What they can see is largely down to their Staff Permission setup.

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General FAQs

I can’t remember my password…

Your password can be reset via the ‘Request new password’ link on the login page.

Ensure you’re logging into the correct login page:

One of my staff is not appearing on the Time Clock?

This is generally because the staff does not have a shift on a published roster for the day OR someone has already clocked the shift in and out. Shifts will appear on the Time Clock 6 hours before they begin, and will disappear 6 hours after they end.

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