Frequently asked questions

Sales & Billing FAQs

How much does it cost?

We work out each month’s subscription based on the total unique staff that are active the month before. More information on ‘active users’ below.

Is it free to setup?

Yes. You can get setup for free using our detailed getting started guides and email assistance. We also have paid packages for some extra special assistance. More information on our pricing page.

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Functionality FAQs

What do my staff see when they login?

All staff have their own custom Staff Location, accessible via a smart phone app or web browser. The best way to view this is by adding yourself as a staff member, then following the System guides → Staff guide. Staff NEVER see the pay rates of others.

You can fine-tune what a staff can do and see in their Staff Location via the Settings -> Staff permissions page of your account.

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General FAQs

I can’t remember my password…

Your password can be reset via the ‘Request new password’ link on the login page.

One of my staff is not appearing on the Time Clock?

This is generally because the staff does not have a shift on a published roster for the day OR someone has already clocked the shift in and out.

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