Technical and Security FAQs

What are Ento’s support hours? Ento can be contacted between 8am and 6pm AEST weekdays via the following options: .

Where is Ento Hosted? Ento runs on Amazon's AWS platform hosted in dual locations in Sydney (for Australian clients).

General Security Is https used for all web connections? .

Do releases and upgrades require system outages? For the most part, application version upgrades are performed with no application downtime.

What is facial recognition used for? Facial recognition technology is used in Ento’s Time Clock module to allow staff to clock in and out of shifts.

What is GPS used for? GPS technology is used in Ento’s Employee area and makes it easy for managers to accurately verify the location of the employee when clocking in and out.