Prepare your own templates to roll out as workflows for your employees to complete

Onboarding & workflows > Workflow templates

Workflow Templates

Workflows provide a standard structure for regular processes including onboarding new employees, delivering training material, or signing updated policies. Super managers can build and customise the steps in an initial workflow template, which then defines the process for each workflow that is created from it.

Any authorised managers can then create those individual workflows, assign a staff member or candidate, and then monitor to ensure all data is collected, forms and contracts signed, and milestones hit.

Other managers can be given varying levels of access, ranging from full access to the entire workflow, ability to view only, or to provide approval of just one or more stages within it.


Workflow permissions

Before creating a workflow template, permissions for that workflow should be considered, in addition to the steps of the workflow. Permissions can be used to limit when a manager can view a workflow, create new workflows, and if they can assign a workflow to another manager or create them only for their own use.

To review or edit, go to Onboarding & workflow templates > Edit selected template. Click the Settings icon, between the template title and the Save button.


Only view if involved

These manager types will only be able to view workflows based on this template if they’re involved in the workflow – either as recipient of a stage, or if assigned as the workflow manager. They cannot create new workflows using this template.

Example: May be useful for supervisors or department managers.

Create & view

Manager types with this permission level can create new workflows to use themselves, but cannot assign another workflow manager.

Example: May be useful for store or area managers.


Assign, create & view

This allows managers to create new workflows using this template, and assign themselves or others as the workflow manager. All workflows using this template will appear on their workflows dashboard, and they can view them regardless of the workflow manager.

Example: May be best suited to use by senior management including payroll, HR and super managers.



Workflow template types

There are several pre-existing options for workflow template types. The main type, used for onboarding, has predefined stages and milestones that are common onboarding requirements.

Workflow Type


Tailored for HR requirements

  • Initial Form/Task is for Candidate details

Predefined milestones:

  • Offer created (Company/HR)
  • Offer sent (Employee/Candidate)
  • Offer accepted (Employee/Candidate)
  • Offer completed (Company/HR)
  • Onboard complete (Employee/Candidate)


Offboard, Training & Other Workflows

These workflow template canvases are blank – there are no predefined stages or milestones.

Uses may include:

  • Contract renewal  – items like contract and policy acceptance forms could be imported from the onboarding workflow template
  • Updating company policies – have staff read and sign off on their acceptance of policy and procedure documents
  • Training programs – track progress and completion of various stages
  • Offboarding – create a comprehensive checklist and sign-off around staff member resignation or termination


Creating a workflow template

  1. Create new > From scratch (or ‘From existing template’ if you have them)
  2. Workflow type  > Select Onboard, Offboard, Training or Other workflow
  3. Name the workflow template
  4. Assign usage permissions (see Workflow permissions table above)
  5. Click ‘Create’


You’ll then be taken to the workflow template canvas, where stages and milestones are configured, ordered and assigned to participants.

Where to now?

Building workflow templates

Workflow templates: Stages & milestones

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