We're here to help.

Browse articles, help and advice to get the most out of Ento.

Troubleshooting 101

Investigate records to determine their history or their cost breakdowns.

With so many employees, schedules and records, it’s inevitable you may need to dig deeper to investigate what happened to certain shifts or why they’re costing a certain way. Whether it’s a surprising payroll cost or a missing shift, you can always investigate further to determine what’s going on.


Shift details

Rostering > Reports > Shift History
If you need to locate a shift, (even if it’s deleted) a super manager can always look for it in the Shift History.
The ‘Search’ function on this page allows you to tick a box to include Deleted shifts.  Then you can filter by employee, date, location, etc… to narrow down the results to what you’re after.  From this page, you can click the ‘View’ button to open a historical view of all shifts.

Tip: You can also see a historical view by clicking a shift in the schedule and choosing ‘View shift details’, or clicking the ‘View’ button on the timesheets page. Some managers may not have access to the Shift History page.



On the details page, hovering over the label will show you the main details at each step.  Including the shift label, times, employee, hours, etc… It will also list if anything has changed compared to the last state of the shift (if anything).

You can click the ‘View’ button on each row to see the costing information for that specific shift version.

This breakdown shows the shift split into its different earning periods. For each period it lists what the earning rate is (eg. Ordinary, Overtime, Night shift, Saturday, etc), and what conditions it hit that caused that rate (eg. Over 38 hours into the week, over 10 hours into the day, between 7pm and 7am, etc).


Paycycle breakdowns

Payroll & Leave > Paycycles
The pay cycle page allows you too dig deep into the pay information of each pay cycle, even though it displays a deceptively simple summary on the initial page.
Only unprocessed paycycles will show by default. You can view any processed paycycles using Search and ticking the appropriate box to include them in results.
Once here, you can drill down into each pay cycle by clicking the ‘View’ button, which will take you to a list of all employees on that pay cycle. (Including a summary of their awards, standard hours, hours worked, and cost.) This lets you view a summary of all staff to quickly check that they’re all showing approximately as expected.


Head further in by clicking ‘View’ on each staff member again, this allows you to see a list of earning rates that they will be paid for this pay cycle. Ento will advise how many hours of each type time they have worked, so you can see how many ordinary hours they’re paid for, how much overtime, how many Saturday/Sunday hours, etc…

If you then want to see why they were paid overtime for example, you can click ‘View Details’ at the top of the page to see a breakdown of each of their earning rate periods across the pay cycle.  Which allow you to find out where certain costs/hours occurred. You can then investigate the shift as in the previous section to find out more. Just click the shift label and it will take you to that shift’s breakdown.


This should provide a substantial summary/explanation for the costing or history of a shift. If you have any questions or concerns about a shift or cost, feel free to reach out to our Support team using the built-in chat on the left side of your screen for assistance.


Where to now?

Ento Tips

Clocking in, requesting leave and more

New manager? Start here!

A closer look at how it all works

Quick answers to common questions

Get the most out of Ento

Popular topics

Create rosters, edit shifts, use fill-in finder, and learn about publishing and costing

In its simplest form, Ento is software that you and your staff can access over the Internet, via a web browser or one of our specially built apps

There are several ways you can capture time and attendance information for comparison against what was rostered.

There are three ways you can access your Staff area - the Website, iPhone or Android.

Capture and review data for staff clocking in and out before it’s sent to payroll. Here’s what you need to know.

Wondering how to set up Auto-recharge? Want to check your credit or renewal date? Making a one off payment? What is an Active staff member?

Create or update multiple records, or sync data from existing HR, payroll & POS systems using CSV templates for file imports

Find the answer to Frequently Asked Questions relating to this topic.

Hook directly into Xero and send through your Ento timesheets for an easy payroll process

Find the answer to Frequently Asked Questions relating to this topic.

Export your timesheet data in one easy file for direct import into MYOB AccountRight

Find the answer to Frequently Asked Questions relating to this topic.

Live chat support

Start a live chat.

Email support

Call support

Call on 03 9982 1915.

Book a demo of Ento

Want to see more? Book a no obligation demo with our team today.