We're here to help.

Browse articles, help and advice to get the most out of Ento.

General

I can’t remember my password…
Your password can be reset via the ‘Request new password’ link on the login page.
Ensure you’re logging into the correct login page:

One of my employees is not appearing on the Time Clock?
This is generally because the employee does not have a shift on a published schedule for the day OR someone has already clocked the shift in and out. Shifts will appear on the Time Clock 6 hours before they begin, and will disappear 6 hours after they end.

What’s the best view to schedule in?
We recommend building your schedule in ‘role view’, without assigning shifts to employees yet. This lets you put your business needs first.
Once this is done, head over to ‘employee view’ and assign the shifts to your employees. This view will allow you to make sure your shifts are evenly distributed.
Once this is done, head over to ‘role coverage view’ for one final check that all your bases are covered.

What’s the fastest way to schedule?
We recommend creating new schedules ‘Based on previous’ rather than ‘From scratch’, then making needed adjustments from there. If your schedules are made up of a large amount of regular shifts, but a small amount of very fluid shifts, you can create a template schedule of the fixed shifts (for a date range in the future) and copy from that each time.

Clocking in, requesting leave and more

New manager? Start here!

A closer look at how it all works

Quick answers to common questions

Get the most out of Ento

Popular topics

Create rosters, edit shifts, use fill-in finder, and learn about publishing and costing

In its simplest form, Ento is software that you and your staff can access over the Internet, via a web browser or one of our specially built apps

There are several ways you can capture time and attendance information for comparison against what was rostered.

There are three ways you can access your Staff area - the Website, iPhone or Android.

Capture and review data for staff clocking in and out before it’s sent to payroll. Here’s what you need to know.

Wondering how to set up Auto-recharge? Want to check your credit or renewal date? Making a one off payment? What is an Active staff member?

Create or update multiple records, or sync data from existing HR, payroll & POS systems using CSV templates for file imports

Find the answer to Frequently Asked Questions relating to this topic.

Hook directly into Xero and send through your Ento timesheets for an easy payroll process

Find the answer to Frequently Asked Questions relating to this topic.

Export your timesheet data in one easy file for direct import into MYOB AccountRight

Find the answer to Frequently Asked Questions relating to this topic.

Live chat support

Start a live chat.

Email support

Call support

Call on 03 9999 1234.

Book a demo of Ento