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Support FAQ

What are Ento’s support hours?
Ento can be contacted between 8:30am and 5:30pm (AET) weekdays by logging a support ticket at entohelp.humanforce.com.

What is Ento’s support coverage?
Ento’s support team provides global support coverage.

What are Ento’s support SLAs?
Ento has a prioritised support ticketing system which determine SLAs. SLAs are dependent on the nature of the support ticket logged.

Can we get additional support to the above?
Please feel free to get in touch with your account manager to discuss any special requirements.

Employee guide

Clocking in, requesting leave and more

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Beginner Guides

New manager? Start here!

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Feature Assistance

A closer look at how it all works

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FAQs

Quick answers to common questions

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Ento Tips

Get the most out of Ento

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Popular topics

Rostering 101

Create rosters, edit shifts, use fill-in finder, and learn about publishing and costing

How Ento works

In its simplest form, Ento is software that you and your staff can access over the Internet, via a web browser or one of our specially built apps

Capturing time and attendance

There are several ways you can capture time and attendance information for comparison against what was rostered.

Accessing the Staff area

There are three ways you can access your Staff area - the Website, iPhone or Android.

Time & attendance 101

Capture and review data for staff clocking in and out before it’s sent to payroll. Here’s what you need to know.

Billing

Wondering how to set up Auto-recharge? Want to check your credit or renewal date? Making a one off payment? What is an Active staff member?

(Integration) Importing data overview

Create or update multiple records, or sync data from existing HR, payroll & POS systems using CSV templates for file imports

(FAQS) Sales & Billing

Find the answer to Frequently Asked Questions relating to this topic.

(Integration) Xero Add-on

Hook directly into Xero and send through your Ento timesheets for an easy payroll process

(FAQS) Functionality

Find the answer to Frequently Asked Questions relating to this topic.

(Integration) MYOB AccountRight Add-On

Export your timesheet data in one easy file for direct import into MYOB AccountRight

(FAQS) General

Find the answer to Frequently Asked Questions relating to this topic.

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