What are Ento’s support hours?
Ento can be contacted between 8:30am and 5:30pm (AET) weekdays by logging a support ticket at entohelp.humanforce.com.
What is Ento’s support coverage?
Ento’s support team provides global support coverage.
What are Ento’s support SLAs?
Ento has a prioritised support ticketing system which determine SLAs. SLAs are dependent on the nature of the support ticket logged.
Can we get additional support to the above?
Please feel free to get in touch with your account manager to discuss any special requirements.