We're here to help.

Browse articles, help and advice to get the most out of Ento.

Notifications to a location/area email for changes to published shifts

Send notifications to an email address for a location, when someone changes a published shift at that location

This feature allows you to:

  • Enter an email address for a location/area
  • Send automated email notifications when a published shift at the location/area is changed

Once turned-on, the email notification will send when a published shift at the location/area is: 

  • deleted
  • re-assigned to another employee
  • made shorter or longer by changes to start time, end time or breaks or
  • converted to leave via the timesheet.

The email notification will not send when:  

  • a new shift is added to a published roster
  • a leave request is submitted
  • an entire roster is deleted
  • a shift is changed on a draft roster.

How to set it up

1. Enter an email address for a location/area

  • Go to Core HR > Organisation Structure > Areas
  • Enter the email address for that area eg. reception_richmond@clinic.com.au

 

2. Turn on shift change notifications in the relevant Employee Permissions groups

  • Go to Settings > Employee Permissions > Edit, for the relevant group > Rostering
  • Then toggle the ‘Notify area’ to On
  • Click Save at the top right hand side of the page.
  • Repeat the above steps for every relevant Employee Permission group.

Troubleshooting

I didn’t get a shift change email notification

  • Make sure that the area where the shift was rostered and the area that has an email entered, are the same
  • Check the email for the area has been entered correctly in Core HR > Organisation Structure > Areas > Edit > Email. 
  • Check that the employee who is impacted by the change to the published shift is in an Employee Permissions group where ‘Notify area’ is toggled to ‘On.’ 
  • Make sure you are checking the inbox for the email address entered for the Area, and have checked spam/junk.
  • Check whether Ento sent the notification in Core HR > Communications > Outgoing Messages

I changed a shift before I added the area email, and I want to resend the email notification

  • Go to Core HR > Communications > Outgoing Messages. Find the relevant message and click Re-send.  You can enter a new area email address here if you need to.

I received an error message on a roster saying “there is no email address for that area.”

  • This occurs when Notify area is set to ‘On’ in Employee permissions, but areas do not have email addresses entered. Enter emails for all areas via Core HR > Organisation Structure > Areas.

Clocking in, requesting leave and more

New manager? Start here!

A closer look at how it all works

Quick answers to common questions

Get the most out of Ento

Popular topics

Create rosters, edit shifts, use fill-in finder, and learn about publishing and costing

In its simplest form, Ento is software that you and your staff can access over the Internet, via a web browser or one of our specially built apps

There are several ways you can capture time and attendance information for comparison against what was rostered.

There are three ways you can access your Staff area - the Website, iPhone or Android.

Capture and review data for staff clocking in and out before it’s sent to payroll. Here’s what you need to know.

Wondering how to set up Auto-recharge? Want to check your credit or renewal date? Making a one off payment? What is an Active staff member?

Create or update multiple records, or sync data from existing HR, payroll & POS systems using CSV templates for file imports

Find the answer to Frequently Asked Questions relating to this topic.

Hook directly into Xero and send through your Ento timesheets for an easy payroll process

Find the answer to Frequently Asked Questions relating to this topic.

Export your timesheet data in one easy file for direct import into MYOB AccountRight

Find the answer to Frequently Asked Questions relating to this topic.

Live chat support

Start a live chat.

Email support

Call support

Call on 03 9982 1915.

Book a demo of Ento

Want to see more? Book a no obligation demo with our team today.