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Notifications to a location/area email for changes to published shifts

Send notifications to an email address for a location, when someone changes a published shift at that location

This feature allows you to:

  • Enter an email address for a location/area
  • Send automated email notifications when a published shift at the location/area is changed

Once turned-on, the email notification will send when a published shift at the location/area is: 

  • deleted
  • re-assigned to another employee
  • made shorter or longer by changes to start time, end time or breaks or
  • converted to leave via the timesheet.

The email notification will not send when:  

  • a new shift is added to a published roster
  • a leave request is submitted
  • an entire roster is deleted
  • a shift is changed on a draft roster.

How to set it up

1. Enter an email address for a location/area

  • Go to Core HR > Organisation Structure > Areas
  • Enter the email address for that area eg. reception_richmond@clinic.com.au


2. Turn on shift change notifications in the relevant Employee Permissions groups

  • Go to Settings > Employee Permissions > Edit, for the relevant group > Rostering
  • Then toggle the ‘Notify area’ to On
  • Click Save at the top right hand side of the page.
  • Repeat the above steps for every relevant Employee Permission group.


I didn’t get a shift change email notification

  • Make sure that the area where the shift was rostered and the area that has an email entered, are the same
  • Check the email for the area has been entered correctly in Core HR > Organisation Structure > Areas > Edit > Email. 
  • Check that the employee who is impacted by the change to the published shift is in an Employee Permissions group where ‘Notify area’ is toggled to ‘On.’ 
  • Make sure you are checking the inbox for the email address entered for the Area, and have checked spam/junk.
  • Check whether Ento sent the notification in Core HR > Communications > Outgoing Messages

I changed a shift before I added the area email, and I want to resend the email notification

  • Go to Core HR > Communications > Outgoing Messages. Find the relevant message and click Re-send.  You can enter a new area email address here if you need to.

I received an error message on a roster saying “there is no email address for that area.”

  • This occurs when Notify area is set to ‘On’ in Employee permissions, but areas do not have email addresses entered. Enter emails for all areas via Core HR > Organisation Structure > Areas.

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