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Shift alerts

is often complex, so visual alerts and status indicators can warn or block an action that goes against requirements.

When , there are some standard rules that apply across the board – for example employees can usually only work one shift at a time, so shift clashes are something that Ento will automatically flag and warn of on a schedule.
Other alerts can vary – where one businesses will want to be warned when overtime is triggered, another may want to put a block in place to prevent of any overtime. Another company may expect to pay overtime and not want it highlighted on the schedule at all. To support such varied business needs alerts can be customised, and alerts may even vary for employees from the same company on different employment contracts.

Alert colours

Stage
Description
Red : Critical Alerts
Critical alerts are used for shift clashes, and can be set for compliance failure with major employment contract rules. Examples could be trying to schedule employees after a hard set maximum number of hours per week, qualification non-compliance or the minimum time between shifts requirement not being met.
Orange : Low Alerts
Often used as warnings, alerting those Scheduling when they are about to perform an action that it would be better to avoid, for example where an overtime rate has been triggered, or where a scheduled break is not long enough, but where Scheduling would still be allowed.
Green : No Alerts
No alerts indicating any compliance issues.

 

Alert types

Shift confirmation

If your employee permission profiles are set to require shift acknowledgement, publishing a roster will result in schedule full of red icons with a white bell – indicating that the shift has not yet been acknowledged.
As employees receive their roster summaries and acknowledge their shifts, the red bell icons will disappear. If you are in contact with employees and they advise that they acknowledge their shifts, you can click on the icon and acknowledge either a single shift or all their shifts by selecting ‘Confirm shift’, or ‘Confirm employee ’s shifts’ on their behalf.

Shift borders

Coloured shift borders provide a visual indicator of potential issues. A colour other than green warns of an alert.
Hover over the shift label and the pop up message will provide information on the alert, the ones below show a shift clash in red – a critical alert, and an orange one indicating overtime has been triggered – this is a low alert.

Alert icons

Alert
Icon
Description
No employee assigned – red
No employee is assigned to work this shift
No employee assigned – green
No employee is assigned to work this shift, but an employee has advised they can work this shift
Pending shift swap – red
Employee has requested to swap this shift with another employee , it is pending manager approval
Pending shift trade – orange
Employee has requested to swap this shift with another employee . Manager has approved the trade, it is pending acceptance by the other employee
Pending shift cover – red
Employee has requested another employee cover this shift, it is pending manager approval
Pending shift cover – orange
Employee has requested another employee cover this shift. Manager has approved the cover, it is pending acceptance by the other employee
Pending shift drop
Employee has requested to drop this shift, it is pending manager approval
Leave – pending approval
Leave has been entered and is pending Manager approval

 

Click on any of the icons to see the available actions – for shift covers, drops and swaps this will be approve or deny, for unassigned shifts you will be able to use the Fill-in Finder feature to assign the shift.

Alert severity

Alerts may vary from employee to employee , based on their employment contract, which is where most alerts are configured. Alerts may exist for minimum consecutive days off, maximum days to be worked consecutively, minimum number of hours required between shifts or break requirement for shifts of a certain length are the types of alerts. This is also where an alert is categorised as either a low or a critical alert. Read more in the employment contract settings article.

Alerts and manager permissions

What a manager can do in instances of low or critical alerts when is controlled in each Manager permission profile. In some cases there may simply be a warning, in other instances the action may be blocked.
This allows for hierarchical overriding, so while a  manager’s permission may block them from creating a shift where a low alert is triggered, while an operations manager’s profile may only give a warning when triggering a low alert, but still block for critical alerts.
Your Ento administrator will be able to access the  tab of your Settings > Manager permissions profile to determine what attempting to schedule low or critical alerts will do. More on this in the Manager Permissions article.

Where to now?

Publishing a roster

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