On call and call out shifts allow you to schedule employees to be available without needing to clock in, unless they are called to work.
On Call and Call Out shift types
On Call shifts allow you to have shifts on schedules that may not require employees to clock in and out. Employees can be shown as On Call on a schedule and be setup to receive a flat rate or allowance. If they are called to work, employees can clock in and out to record how many times, or for how long they worked during the On Call shift. On Call and Call Out shifts are tagged on schedules to be easily visible.
During the On Call shift hours, employees are able to clock in via SMS to indicate they have started Call Out work. If employees will be clocking in and out while scheduled on On Call shifts, go to Settings > Company settings > Time & attendance > Capture methods > and check the SMS option is enabled.
Creating On Call and Call Out type shifts
In Scheduling > Shift labels you can create On Call and Call Out shift types to cover various hours, the same as for other shifts. Labels needs to be clear to ensure the correct time period is covered when scheduling. Employees will only be able to use the SMS ‘Clock in’ and ‘Clock out’ to clock in and out during the timeframe of the scheduled On call shift.
Adding an On Call shift to a schedule
Double click in any schedule cell, click on the shift label dropdown box and start typing the label name to choose one of the On Call shift labels available.
Costing On Call and Call Out shifts
On Call shifts can be set up to pay an employee a flat rate or an allowance for being On Call.
In addition to an On Call allowance or flat rate, payment for work performed during shifts can also be calculated. Employees can clock in and out multiple times each shift. Depending on award configuration settings, they might be paid ordinary rates for time clocked in or a flat rate per count of clock ins and outs or a penalty percentage of base rate, depending on your industry award, EBA or company policy.
Award configuration changes may be required to setup paying On Call and Call Out rates and allowances. Ento’s Award Interpreter Fact Sheet & Pricing Guide covers the various award levels and costs for Awards as a Service.
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Ento’s Award Interpreter Fact Sheet & Pricing Guide
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