We're here to help

Browse articles, help and advice to get the most out of Ento.

Managing an open workflow

How to move through a workflow for one of your team, see next actions, track progress milestones, and view communications

View open workflows

  • Navigate to Onboarding & workflows > Workflows
  • Select or search for a workflow from the Workflows dashboard
  • View workflow to manage the selected workflow

Alternately, when you’re assigned a workflow an email notification will have been sent, click the link in the email notification to go directly to the first stage of the workflow.

Workflow actions, stages and milestones

Once in the workflow, actions the workflow manager must complete are displayed on the left, and actions for the staff member are displayed on the right. The light grey checkmark circle indicates the stage the workflow is waiting on.

Once a milestone is reached it changes from light grey to a solid colour, and a check mark appears, in the same way it does for completed stages like forms and showcases. The training workflow below is waiting on the staff member to read the latest training blog post and acknowledge they have read it.

A stage will turn red when overdue. The messaging feature on the right of the screen allows you to easily reach out to the staff member to follow up on actions they need to complete.



Send a message to follow up with a staff member to remind them to complete a required workflow action.


Use the comments feature for internal notes about the workflow requirements for a staff member.  As well as being visible in the sidebar to the right in a workflow, the workflow manager will receive an email when a comment is added to one of their workflows.

As with other Ento communications, you can see outgoing emails in Communication > Outgoing messages.  Search for type ‘Workflow message’ to see the status of a sent message, and if an email was delivered and opened.

Staff experience


Onboarding & workflows provides an efficient, streamlined way to have staff sign contract renewals, update their details, accept new policies and procedures, and complete training modules with ease. As well as making things easier internally, good communication in this area also makes your company look great!

Communications covered so far include internal comments and ad hoc communications. In addition to ad hoc emails and SMS messages sent to workflow managers, staff assigned to a workflow receive email notifications whenever they are assigned a stage of a workflow to complete.

Staff dashboard

As a staff member completes their assigned stages and each milestone is marked off, you as workflow manager will be notified by email and you’ll see the progress in the Workflows dashboard.  The staff member will see their own dashboard in Ento, displaying any workflows they need to complete.


Where to now?

Workflow Overview

Beginning a new onboard

Beginning a new workflow

Clocking in, requesting leave and more

New manager? Start here!

A closer look at how it all works

Quick answers to common questions

Get the most out of Ento

Popular topics

Create rosters, edit shifts, use fill-in finder, and learn about publishing and costing

In its simplest form, Ento is software that you and your staff can access over the Internet, via a web browser or one of our specially built apps

There are several ways you can capture time and attendance information for comparison against what was rostered.

There are three ways you can access your Staff area - the Website, iPhone or Android.

Capture and review data for staff clocking in and out before it’s sent to payroll. Here’s what you need to know.

Wondering how to set up Auto-recharge? Want to check your credit or renewal date? Making a one off payment? What is an Active staff member?

Create or update multiple records, or sync data from existing HR, payroll & POS systems using CSV templates for file imports

Find the answer to Frequently Asked Questions relating to this topic.

Hook directly into Xero and send through your Ento timesheets for an easy payroll process

Find the answer to Frequently Asked Questions relating to this topic.

Export your timesheet data in one easy file for direct import into MYOB AccountRight

Find the answer to Frequently Asked Questions relating to this topic.

Book a demo of Ento