We're here to help.

Browse articles, help and advice to get the most out of Ento.

Functionality

Once you have logged into your account, it is time to explore! Most of the pages are self-explanatory, but in case you have questions, it’s worth a quick read below. To navigate to an area of your account, click on the Menu item. On some pages, you will find search functionality. This is indicated and accessible by clicking the small Magnifier glass in the right corner of the pane. If there is a number in a small red circle to the left of a menu item, it means there is something that requires your attention. Note: If a feature listed below does not show as a menu item in your account, it means your manager has not turned it on yet.

Calendar view

The calendar view shows you all your:

  • Shifts (Pending acknowledgement and acknowledged)
  • Notes added to you on the schedule by your manager
  • Vacation (Pending and approved requests)
  • Unavailability (Approved only)
  • Fill-ins (Shifts needing a fill-in, shifts you have indicated availability, shifts you have indicated unavailability)

To view the details of all the items on a day, click on it. Navigate the calendar months using the < and > buttons in the top right. Items shown in red or with a red border require your attention.

Check shifts

The check shifts location is where you will find all the upcoming shifts you have been assigned. Shifts you have not yet acknowledged (if your manager has the ‘shift acknowledgement’ setting turned on) will be listed under the Pending acknowledgement heading. To acknowledge a shift, click on it then the Acknowledge button. If you are unable to work a shift listed under Upcoming, click on it and chose one of the options: Drop – Dropping a shift won’t automatically remove yourself from the shift, but it will send your manager a message indicating you can’t work it. Swap – The shift swap feature allows you to select a colleague’s shift to switch with one of your own. The request will first be sent to your manager before your colleague is contacted for their approval. We recommend contacting and clearing this with the person you intend to swap with before using this page. Give – The shift gives feature works in a similar fashion to the shift swap feature; however you don’t need to elect one of your colleague shifts to pickup in exchange.

Timesheets

A timesheet is the actual hours you worked for a scheduled shift. The timesheets location will only be available if the company you work for has indicated they want their employees entering timesheets after they have been worked – which is not common. If the menu item is available, you can click in and view a list of your timesheets, split between those pending your entry and those that have already been entered. To enter a timesheet, click on it, complete the form details then click the Save button. A timesheet can be edited under the Latest timesheets menu until the point your manager approves them – then they are locked.

Fill-ins needed

The fill-ins needed location shows you shifts your manager has added to a published schedule but not yet filled. Keep an eye on this location if you are looking to pick up some more shifts! Shifts on this page have been broken up into three categories: Shifts Needing a Fill-in – Under this heading you will find all shifts without anyone assigned that match a role you can work, during a time you’re not already working. To indicate your availability for any of these shifts, click on the shift, then click the Available or Not available button. Shifts you have indicated availability – If you find you are no longer available, click on the shift then confirm your unavailability. Shifts you have indicated unavailability – If you find you now available for a shift you have previously indicated unavailability for, click on the shift then confirm.

View full schedules

In the view full schedule location, you will find a list of all schedules you have shifts on. To check your shifts (and who you’re working with), click on the schedule then use the   arrows or Calendar to navigate days. If you are using the calendar, all days you have shifts on will be highlighted.

Unavailability

Unavailability requests are once off or recurring periods of time you don’t want shifts scheduled in. They will be communicated to your manager as they build future schedules. The unavailability location will list all your pending and accepted unavailability requests. You can also search for rejected and retracted requests by clicking the small Magnifier glass button. To create a new request, click the + button. Complete all fields and then click the Create button.  The request will be sent to your manager for approval.

Vacation

Vacation is paid or unpaid time off work that full time and part time employees are entitled to under employment standards. The vacation location will list all your pending and accepted vacation requests. You can also search for retracted requests by clicking the small Magnifier glass button. To create a new request, click the + button. Complete all the fields and then Create. The request will be sent to your manager for approval.

Discussions

The discussion location can be used by your manager for announcements, and open discussions with you and your colleagues. To read and / or comment on a discussion, click on it in the list page. Discussions you haven’t read will be bolded.

Files

The files location can be used by your manager to share images, documents and other files with you and your colleagues. To download a file, click on it in the list page. Files you haven’t downloaded will be bolded.

Messages / Contact manager

The messages location will list all the messages send to you by the system on behalf of your manager. To read a message, click on it. To send a message to your manager, click the + button. Once you have written the message and clicked Send. It will be emailed to your manager.

Calendar sync / Settings

In the settings area, you can update password and PIN (if your company is using the Time Clock in PIN mode). You can also get a link to sync your future and past shifts with your personal calendar, but more details on that can be found later on in the Calendar sync guide page.

Now you know how to use the employee area, learn all about Clocking in/out & timesheets.

Clocking in, requesting leave and more

New manager? Start here!

A closer look at how it all works

Quick answers to common questions

Get the most out of Ento

Popular topics

Create rosters, edit shifts, use fill-in finder, and learn about publishing and costing

In its simplest form, Ento is software that you and your staff can access over the Internet, via a web browser or one of our specially built apps

There are several ways you can capture time and attendance information for comparison against what was rostered.

There are three ways you can access your Staff area - the Website, iPhone or Android.

Capture and review data for staff clocking in and out before it’s sent to payroll. Here’s what you need to know.

Wondering how to set up Auto-recharge? Want to check your credit or renewal date? Making a one off payment? What is an Active staff member?

Create or update multiple records, or sync data from existing HR, payroll & POS systems using CSV templates for file imports

Find the answer to Frequently Asked Questions relating to this topic.

Hook directly into Xero and send through your Ento timesheets for an easy payroll process

Find the answer to Frequently Asked Questions relating to this topic.

Export your timesheet data in one easy file for direct import into MYOB AccountRight

Find the answer to Frequently Asked Questions relating to this topic.

Live chat support

Start a live chat.

Email support

Call support

Call on 03 9999 1234.

Book a demo of Ento