We're here to help

Browse articles, help and advice to get the most out of Ento.


What do my employees see when they login?
employees see a completely different area when they login, accessible via a smart phone app or web browser. The best way to view this is by adding yourself as an employee member, then following the employee guide. employees NEVER see the pay rates of others. What they can see is largely down to their employee Permission setup.

What does ‘publishing’ a schedule mean?
When you publish a schedule, you are indicating to the system it is ready to ‘pin on the wall’. Depending on your settings, publishing a schedule will send all of your employee an SMS and/or email of their shifts for acknowledgement.
Following the publishing of a schedule, and depending on permissions, employee will be able to access, drop, swap and fill-in on shifts. Any changes a manager makes to a published schedule will give the option to notify all employee affected.
Find out more here.

Do I have to install anything?
No. Ento is a web based application that you access via the same Internet browser you are reading this from. This also means you can work on your schedule anywhere and anytime you have an Internet connection!
Aspects of Ento, such as the employee area and Time Clock, can also be run through iPhone and Android apps.

When does the system first contact new employees?
If you have Ento’s ‘Welcome Message’ turned on, your employee will receive a message with a ‘Set a password’ link at the same time as their first action notification. The first contact your employees will have by the system is usually when you publish your first schedule. They can therefore use the link in the welcome email to set a password, and then login to check their shifts as outlined in that notification.
If you turn off the welcome message, you may choose to let your employee know about the system in a customised way before you finish your first schedule, using the Core HR > Communication > Send message page of your account.

Do you integrate with (insert payroll system)?
Ento has exports to many of the the most used payroll systems in the market. We integrate with Xero, MYOB, KeyPay, WageEasy, Sage MicrOpay, Preceda, ADP Payroll, SAP and more. We are always integrating with more systems so if we don’t currently offer it, just ask!

Does your system ‘auto-schedule’ employees based on their qualifications and the shifts we need to fill?
With a click of our Autofill button, Ento’s schedule builder can save your managers time by assigning employees to unassigned shifts across the schedule, taking into account their availability, qualifications, labour costs, proficiency, utilisation & common fatigue rules to schedule the best person for each shift.

Can the system interpret (insert employment contract here)?
Chances are yes! The Ento award interpretation engine is powerful, providing a lot of flexibility, and is able to handle complex scenarios.
Read more about how it works at the support page.

Does your system support 24/7 and/or multiple templates?
Yes. Shifts can be scheduled around the clock and template schedules can be created to make your life easier.

Can I print my schedule?
Yes. In employee or role view of the schedule builder, click the green Print / export button.

Clocking in, requesting leave and more

New manager? Start here!

A closer look at how it all works

Quick answers to common questions

Get the most out of Ento

Popular topics

Create rosters, edit shifts, use fill-in finder, and learn about publishing and costing

In its simplest form, Ento is software that you and your staff can access over the Internet, via a web browser or one of our specially built apps

There are several ways you can capture time and attendance information for comparison against what was rostered.

There are three ways you can access your Staff area - the Website, iPhone or Android.

Capture and review data for staff clocking in and out before it’s sent to payroll. Here’s what you need to know.

Wondering how to set up Auto-recharge? Want to check your credit or renewal date? Making a one off payment? What is an Active staff member?

Create or update multiple records, or sync data from existing HR, payroll & POS systems using CSV templates for file imports

Find the answer to Frequently Asked Questions relating to this topic.

Hook directly into Xero and send through your Ento timesheets for an easy payroll process

Find the answer to Frequently Asked Questions relating to this topic.

Export your timesheet data in one easy file for direct import into MYOB AccountRight

Find the answer to Frequently Asked Questions relating to this topic.

Book a demo of Ento