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Wondering how to set up auto-recharge? Want to check your credit or renewal date? Making a one off payment? What is an active staff member?

The billing area has been broken into a number of sections. Before we get into them, it’s important to understand how billing works.

At Ento, we calculate your monthly subscription cost based on the total number of active staff across the previous month. For example, if you had 100 staff active of 125 staff total in the last monthly billing period, and you are on the $4 per month plan, your subscription renewal cost will be 100 × $4 (plus GST if applicable).

An ‘active’ staff member for billing purposes is where a staff record is associated with any activity or action within Ento, including rostering, shift creation, timesheet approval, processed pay cycles and leave request approvals during the billing period.

The cost to send an SMS is a fixed amount, usually price sms cent billing currency cent. Both your subscription fees and SMS costs will be automatically deducted from your account credit balance. Subscription account renewals fall each month on the anniversary of your paid account start date, and SMS costs are debited from your account credit as they are sent.

The system will send you an Alert: Low Credit email if it determines you won’t have enough account credit to cover an upcoming subscription account renewal.

For a list of frequently asked billing questions, go to the FAQ’s → Sales & billing page of the support centre.



The billing summary panel (top left) displays the key information about your balance and subscription. The large number at the top is the total account credit you have remaining in your account.

Under it you will find your ‘per staff, per month’ cost. This is what will be multiplied by the unique staff you have rostered in the previous month to determine your cost for renewal on the renewal date listed.

To ensure your subscription renewal can process, it’s important to have more account credit than the approx. cost for renewal. If you no longer want to use Ento, click the Cancel subscription button. You will be asked to provide a reason which is extremely valuable feedback for us, but feel free to leave this field blank and confirm your cancellation.


If you would like Ento to charge your credit card automatically when your account credit is running low, set up an auto-recharge (recommended). You will be able to set an account credit threshold at which we should charge, and the amount we should take.

If you select an amount smaller than your subscription renewal cost and that is about to exhaust your balance, we will charge for the renewal cost instead. The system will send you an invoice receipt as part of each successful auto-recharge.

Make a one-time payment

From this panel you can refill your account balance with a credit card, PayPal or bank deposit at any time. Start by selecting the amount of funds you wish to add and the payment method you wish to use. Complete the billing details and click the Add funds button. An invoice will be raised and if a credit card was selected you will be taken to the credit card payment form.

If you selected PayPal, you will be taken to the PayPal website. If you select bank deposit, you will be presented with our bank details. It is important to take into account the amount of days your payment will take to clear when selecting bank deposit. Your account credit will not be topped up until a payment has been received and confirmed by a member of the Ento team.

SMS usage

The SMS usage panel graphs the total amount of SMS credits you have sent for a given calendar month. You can switch the month being graphed using the drop-down at the top of the panel.


The payments location gives you access to tax invoices generated by the system to your company. Click the Download icon for a PDF copy of your invoices.


The orders panel lists all your renewals and a monthly SMS summary.

Note: SMS costs are deducted as they are used. An order is created at the end of each calendar month as a summary for your records.

Payment methods

We currently accept three payment methods.

Credit card (Visa and MasterCard) – Our preferred payment method because it is instant. We use Stripe to process credit card transactions and never hold credit card information apart from the last 4 digits of your card on Ento servers.

PayPal – Another instant payment method. PayPal allows you to pay with your PayPal balance hooked up to your bank account or credit card.

Direct deposit – We also support EFT into our NAB account.

Note: It can take several days for funds to clear, which may interrupt service if your account credit is exhausted.

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