We're here to help.

Browse articles, help and advice to get the most out of Ento.

Application & hosting FAQ

Where is Ento Hosted?
Ento runs on Amazon’s AWS platform hosted in dual locations in Sydney (for Australian clients).

What are the supported browser types and versions?
Ento is accessed and available on any internet connected computer with a modern browser e.g. Internet Explorer 10+, Mozilla Firefox, Google Chrome or Apple Safari. If you require support for an older browser version, please contact us for clarification.

What are Ento’s key application performance metrics (uptime, response times etc)?
Boasting an average historical uptime of over 99.9% with sub-second responses, Ento guarantees that all websites and apps are reachable from the global internet 99.5% of the time.
Detailed application performance data can be found on our live uptime page, located here

Are there any limitations on the number of Ento users or user sessions?
As Ento is a cloud platform that runs on infrastructure designed to automatically scale with usage and demand, there are no maximum limits on user numbers or the number of concurrent user sessions.
Are there any limitations on international access?
There are no international access restrictions – Ento is a global platform and designed for international businesses.

How does Ento manage Application Performance?
Ento regularly runs application performance management tests and monitoring using the New Relic software suite and regularly have development team sessions on the slowest queries.

Is Ento responsive to different device form factors? (PC, tablet and phone)?
The Ento employee area is designed for a high-quality experience on both desktop or mobile device. The employee area is also accessible via Apple iOS and Android devices by downloading the free mobile application from the relevant app store.
The Ento manager area is designed primarily for use on a desktop browser. While most functions are possible and fully performant on a mobile device, some tasks (e.g. large roster-design) naturally lend themselves to a larger screen.

Does Ento have website analytics?
Yes, we use Google Analytics for general website traffic information, New Relic (as above), Pingdom for uptime monitoring, SumoLogic for log aggregation and Sentry for exception capturing.

Does Ento have accessible test/staging environments?
Testing environments can be configured these as part of the implementation processes for sandbox testing.

Clocking in, requesting leave and more

New manager? Start here!

A closer look at how it all works

Quick answers to common questions

Get the most out of Ento

Popular topics

Create rosters, edit shifts, use fill-in finder, and learn about publishing and costing

In its simplest form, Ento is software that you and your staff can access over the Internet, via a web browser or one of our specially built apps

There are several ways you can capture time and attendance information for comparison against what was rostered.

There are three ways you can access your Staff area - the Website, iPhone or Android.

Capture and review data for staff clocking in and out before it’s sent to payroll. Here’s what you need to know.

Wondering how to set up Auto-recharge? Want to check your credit or renewal date? Making a one off payment? What is an Active staff member?

Create or update multiple records, or sync data from existing HR, payroll & POS systems using CSV templates for file imports

Find the answer to Frequently Asked Questions relating to this topic.

Hook directly into Xero and send through your Ento timesheets for an easy payroll process

Find the answer to Frequently Asked Questions relating to this topic.

Export your timesheet data in one easy file for direct import into MYOB AccountRight

Find the answer to Frequently Asked Questions relating to this topic.

Live chat support

Start a live chat.

Email support

Call support

Call on 03 9999 1234.

Book a demo of Ento